Report Lost/Stolen Cards

REPORT LOST / STOLEN CARD

VISA Debit Cards or ATM Cards:

 

By phone:

Outside normal business hours: (901) 332-9232 or (800) 833-3544.  Select Option 3

Between 7:30am & 5:30pm Central: (901) 344-2500 or (800) 228-8513

Online:

Login to your account, select “Option,” then “ATM/Debit Card”

VISA Classic Credit Cards:

 

By phone:

Outside normal business hours: 800-808-7230

Between 7:30am & 5:30pm Central:  (901) 344-2500 or (800) 228-8513

Select Option 3 for “Card Services”

Then Option 2 for “VISA Classic”

Then Option 3 for “Report the Card Lost or Stolen”

CONTACT US

Call, Email or Message

JOIN US

Become a member

LOCATE US

Find our branches & ATMs

For the safety of our members, certain branch lobbies are temporarily closed.
Currently only the DFW, Harrison, Indianapolis, Dexter and Nonconnah branches are open.

 

Due to closed branches, our call-center is experiencing a high call volume.
To avoid longer than usual wait times, we encourage members to access their accounts remotely by logging in online or by using our mobile app.

 

Call Center Information:
(800) 228-8513 or (901) 344-2500 within the Memphis areaMon-Fri, 7:30am-10:00pm central
Sat, 9:00am-5:00pm central
Sun, 9:00am-5:00pm central