ONLINE BANKING

ONLINE

VIEW ACCOUNT & TRANSACTIONS. View any account – checking, savings, loan, or mortgage – to see your available balance and all account details.

You can check your current month’s history or select previous months.  View which checks and payments have cleared and which are pending.

HOW TO SET UP YOUR ACCOUNT

  1. Sign up from the VIEW MY ACCOUNT box at the upper right of any page.
  2. Click ENROLL and follow the prompts [review and agree to our online banking terms and conditions; enter your social security number; enter your account number; enter your email address and personal information]. Complete all fields and hit SUBMIT.
  3. Click the SEND EMAIL VERIFICATION.  *To avoid this email going to your spam folder, be sure to add fecca.com to the recognized list of domains in your email system. Otherwise, remember to check your spam folder for our email.
  4. When you receive our verification email, click the link provided (to our login page again). Create a user name (a temporary password will be provided) and select LOGIN.
  5. When prompted, change your password. You’ll also select a personal icon/image and security questions [select and answer one question from each of the three dropdown menus]. Click SUBMIT, review your info once more, and click CONFIRM.
  6. Click CONTINUE again and your setup is complete! You’ll see your ACCOUNT SUMMARY screen. You may be prompted to validate your email one last time for alert purposes.

HOW TO CHANGE YOUR LOGIN INFO

To change your ID: under the OPTIONS tab, scroll down to MODIFY LOGIN INFORMATION. Enter your new ID, then click SUBMIT.

To change your password: under the OPTIONS tab, scroll down to MODIFY LOGIN INFORMATION.  Enter your current password. In the next two fields, enter your new password, then click SUBMIT.

FORGOT YOUR PASSWORD?

If you’re ever locked out of your account, just use our FORGOT PASSWORD feature and a temporary password will be emailed to you.

Enable this feature by setting up a security question and answer set.  Under OPTIONS locate the PASSWORD RESET QUESTION box. Enter a question and answer that you will remember and click SUBMIT.

ESTATEMENTS. They’re the fastest, most secure, and most convenient way to receive your account statements. Plus they’re free! Access and download your last 12 months of account statements. You must self-enroll.

HOW TO ENROLL

  1. Log into your account.
  2. Click on the ADDITIONAL SERVICES tab (the last tab in the menu bar at the top of the page).
  3. Click CONTINUE and follow the sign-up process.

You’ll receive an email notification monthly when your statement is available.

ONLINE BILL PAY. Pay your bills online and never be late for a payment again. Send electronic payments to as many payees as you want, as often as you want.

HOW TO ENROLL

  1. Log into your account.
  2. Click on the ADDITIONAL SERVICES tab (the last tab in the menu bar at the top of the page).
  3. Click the CONTINUE button by ONLINE BILL PAY ENROLLMENT and follow the sign-up process.

Once enrollment is completed, the “Bill Pay” tab will be enabled.

ADD PAYEES

Login to your account.

From the BILL PAYMENT tab, click the ADD PAYEE icon. Choose your payee type – company, financial institution or person. For security purposes, a random one-time activation code is required to complete payee setup. You’ll be prompted at the end of your setup to receive this code either by phone or email.

To add a company or financial institution:

Using the information from your bill, enter the payee name, payee account number, phone number and zip code, then click NEXT.

Enter the complete address, a nickname (what you will see when making a payment), your Account ID (i.e. the “pay from” account), and any additional optional information. Click NEXT.

To add a person:

First specify how you want the funds sent: electronically via email/text, electronically via direct deposit, or by a physical, mailed check.

For electronic payments via email/text: enter the payee’s name (first and last), the payee’s email or mobile number, a payee nickname, the payee’s account number (i.e. the account the payment will go to), and any additional optional information. Click NEXT, then create a keyword.

For electronic payments via direct deposit: enter the payee’s name (first and last), the payee’s phone number, the payee account number (i.e. the account the payment will go to), the payee’s routing number, the account type, a payee nickname, your account ID (i.e. the “pay from” account), and any additional optional information. Click NEXT.

For physical, mailed checks: enter the payee’s name (first and last), the payee’s phone number, the payee’s complete address, a payee nickname, your account ID (i.e. the “pay from” account), and any additional optional information. Click NEXT.

HOW TO MAKE PAYMENTS

On the BILL PAYMENT homepage, payees will be listed with a PAY icon to the right of each.

The default “pay from” account will autofill; you may choose a different account from the dropdown menu. Enter the amount to be paid, choose the payment date, click PAY.

You can enter up to 10 payments at a time. Click REVIEW ALL PAYMENTS. After reviewing, click SUBMIT on all payments.

SET UP RECURRING PAYMENTS

  1. Choose MAKE IT RECURRING to the right of the payee.
  2. The default “pay from” account will autofill; you may choose a different account from the dropdown menu. Enter in the amount to be paid, choose the payment frequency, and the first payment date.
  3. Choose holiday/weekend payment option (i.e. either before or after). The default is set to pay before.
  4. Choose a payment series end date (optional).
  5. Review recurring payment, then click SUBMIT.

REVIEW PAYMENT HISTORY

On the BILL PAYMENT homepage, click HISTORY in the far right column. Click VIEW MORE to search and sort payments by payee, status of payments and dates.

EDIT/VIEW OR DELETE A SCHEDULED PAYMENT

On the BILL PAYMENT homepage, click the BILL PAYMENT TAB. Click the PENDING column (on the far right), which lists all scheduled payments still pending. Click EDIT beside the scheduled payment/s to edit/cancel.

TRANSFERS, MEMBER TO MEMBER. Free yourself from writing checks or visiting the ATM for cash – send money to another member with just a few clicks from your computer or phone.

HOW TO USE THIS SERVICE

1. Click the dropdown menu beside any share and select TRANSFERS.

2. Select MEMBER TO MEMBER TRANSFERS from the sub-menu

3. Enter the following information:

a. The account # that you want to transfer money TO (without the leading zero(s)

b. The first three letters of the primary last name on the account to which you are sending money

c. Designate Share or Loan type

d. The 2-digit Share or Loan ID#

e. The amount you would like to transfer

You can also make transfers by phone (you will need a personal ID# for use and access). Call 800-228-8513 or 901-332-9232. From the automated menu, select “4” [TRANSFERS], then “3” [ACCOUNT TO ACCOUNT], then “2” [TRANSFER FOR ANOTHER ACCOUNT].  Follow the prompts to complete your transfer.

TRANSFERS, FI TO FI. Move money from your FECA account to another financial institution with just a few clicks from your computer or phone.

You’ll need to register your other account(s) at other financial institutions to move money between the two after the set-up process.

NEW! FOR YOUR PROTECTION

This process now requires 2-step authentication.

All FI to FI transfer requests, or online changes to your login info, will include a prompt to enter a verification code, which will be texted to you.  

HOW TO REQUEST THIS SERVICE

When logged into your account:

  1. Click the MESSAGES link at the top right of the page.
  2. Click NEW within the sub tab area (to send us a new message).
  3. Create a new message. In the subject line, type in “FI to FI.” In the body of the message, let us know you want to add this feature to your account (i.e. “Please add FI to FI transfers to my account.”)

HOW TO REGISTER OTHER FI ACCOUNTS

  1. Click the FI TO FI TRANSFERS tab (*Note: this tab will only be visible once FI to FI Transfer service has been added – see HOW TO REQUEST THIS SERVICE [above]).
  2. Look for the ADD ACCOUNT option.
  3. Enter your account information, including your routing number and account number.

FECA will make a small deposit into the other account. Once you retrieve this deposit from the other FI, come back into REX and enter the amount to complete the registration.

ARE THERE LIMITATIONS?

Limits include:

  • $400/day
  • $400/item
  • 2 items max/day
  • Member must be authorized to make transactions and have access to the other account
  • FECA account must qualify
  • US domestic transactions only

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