The FedEx Employees Credit Association routing number is 284084350. This number is for all accounts with us.

Absolutely! There is no reason to close your account when you leave or retire from FedEx. As long as you maintain a share savings account with the $25.00 par value, you may remain a member. “Once a member, always a member.”

You can find your account balance by logging in to your account through our website or mobile app with REX Online Services, by using the MARS automated phone service (1-800-833-3544 or locally in Memphis at 901-332-9232), at an ATM ($0.50 balance inquiry fee applies), or by speaking with a representative at 1-800-228-8513 or locally in Memphis at 901-344-2500.

To update your address: First log into your account online or in the mobile app.  Once logged in, click the Account Profile icon to the right. Click “Profile” from the menu.

From here you can update your address, email, mobile number and profile image.

IMPORTANT: The Password Reset uses this information if you ever forget your username or password.

To request or change payroll deductions you can call our Contact Center at 1-800-228-8513 or locally in Memphis at 901-344-2508, send a message through the REX contact link, send a secured message through the Contact Us link on our homepage, or you can complete a Change of Deduction form.

You can request direct deposit through your payroll department. If you would like only a portion of your paycheck to deposit into your credit association account, we can request payroll deductions for most FedEx employees.

An account is considered dormant when there has been no activity in the past 6 months. If an account becomes dormant and the balance is below $100.00, a $10.00 fee is charged each month until activity resumes, or the balance reaches $0.00. At that point the account is in danger of being closed. (See the Membership Agreement)

Complete a Member Service Request.
At the top of page, select “update.” Under Joint Owner/Authorized Signer section, select “Joint Owner” and “Add” for each new account owner. Fill in the information for each joint account holder. Return the completed form and two forms of ID for each account holder to the address indicated, or email to [email protected].

To add or change beneficiary information, we will need the following information: beneficiary full name, address, phone number, and either the date of birth or Social Security number. For a beneficiary who is a minor, please include contact information for the minor’s parent/guardian. For multiple beneficiaries, note percentage of ownership. You can submit this information in person by visiting a branch, leaving a message online or through the mobile, or complete a Secured Contact form by clicking the “Contact Us” link on the home page.

REX is the name of our online and mobile banking service.
RAD (REX Anywhere Deposit) is our Mobile Check Deposit feature within the mobile app.

It is simply your account’s username.

While REX gives you complete access to your accounts, there are several services that we see as essential:

• Current member email, phone, and address
• Forgot Password set up
• E-mail Statements
• Online Bill Pay and its P2P feature
• Account Alerts
• RAD (REX Anywhere Deposit) – Mobile check deposit
• Select your viewable accounts

You must reset your user account and sign back in using your profile information. Click the Login button. Select “Forgot” online or “Forgot passcode” in the mobile app and follow the prompts to reset your password.

You can do all of the following online when logged into your FECA account:

• Transaction history
• Account inquiries
• Transfers between FECA and non-FECA accounts
• Loan and Visa payments
• Online Bill Pay
• View check images
• Apply for Loan and Visa Cards
• E-statements
• Account alerts
• Credential resets and personalization

From the online/mobile dashboard, click on the “Transfer” button. Follow the prompts for the “from” and “to” accounts (the “to” account will be your loan account), and the amount. To set up recurring payments or to specify a certain day, select “More Options.” To complete the payment, select “Submit” button.

To make a payment from your FECA account, log in to your account, and click the transfer on the opening dashboard.

To make a payment from a different financial institution, go to EZcard services in the main menu. Press the “Pay Bill” button or select “Make a Payment” in the main menu to select a payment method set up there.

Follow the prompts for the “from” and “to” accounts (the “to” account will be your VISA account), and the amount. To set up recurring payments or to specify a certain day, select “More Options.” To complete the payment, select “Submit” button. Payments made online before 3:00PM Central will be posted overnight.

Available balances appear at the top of the online/mobile dashboard. To see individual accounts, you may scroll to the left or right. (Swipe left or right on the mobile app.) To see all accounts at once, Click “View All” under the account tabs or select “Accounts” from the main menu.

For loan payoff information, select the loan following the previous steps. Press the “Loan Payoff Information” button. You will be able to see your loan payoff date and other information concerning the specific loan.

You can set up email and in-app alerts for balance amounts or specific transactions. Select the specific account you would like an alert for by clicking on either its account tab or select “Accounts” from the main menu. From the account’s menu, select “Alert Preferences.” Follow the prompts to set up the alert specifics. When complete, press the “Add Alert” button.

To start a conversation, select “Messages” from the main menu. Press the “Start A Conversation” button. You may start a new conversation or continue with a previous conversation.

Log into your account from the desktop. Locate the account by selecting “Accounts” from the main menu. Select the account needed account. From the account’s menu, select “Stop Payments.” Follow the prompts to select the check specifics. When complete, click the “Submit” button.

Log into your account online or in the mobile app. Click “Accounts’ in the menu and then select Visa Credit Card (EZ Card Service).

Call 800-228-8513 or, if you’re in Memphis, 901-344-2500 to access our automated service allowing you to choose your PIN. You will need to know your current PIN.

You can also change your PIN at any of our ATMs.

Log in to your account online or in the mobile app and select “Rewards” from the main menu.

If you earned $10 or more in dividends during the previous calendar year, your 1099 statement will be mailed to your account address. If you have not received your statement, please contact us to assure that we have correct address information on file.