Medallion signature guarantee


What?  The Medallion Signature Guarantee is used for selling, redeeming, or transferring securities, such as stocks or mutual funds.  The transfer agent requires the signature of the owners(s) of the securities to be “guaranteed” by a financial institution before they will act on the transaction request.  The Medallion Signature Guarantee procedure is more complex than a notarized signature procedure.  Since we accept any liability for any forgery, we are required to verify more information than  is needed for a signature to be notarized.


Why?  The Medallion Guarantee offers you extra protection against fraudulent transfers.  When we process a Signature Guarantee, we are not only verifying that your signature is genuine, but that you are the appropriate person to sign the request, and that you are acting within your legal capacity to sign the transaction request form.


How?  Gather the following documents and stop by your nearest branch for the signature process:

  1. Two forms of identification including one unexpired photo ID (ex: a driver’s license or state issued ID card)
  2. Proof that you own the security you wish to sell, redeem, or transfer (ex: a recent account statement)
  3. Verification of the approximate value of the securities involved
  4. In special cases, we may need other documents demonstrating your legal capacity to act on the account (ex: a will, power of attorney documents, trust documents, death certificate, small estate affidavit, etc.)
  5. All joint owners of the security must be present, since they will also need to sign.  Join owners will need to present two forms of identification.



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For the safety of our members, certain branch lobbies are temporarily closed or have limited access.
Currently Collierville, Hacks Cross, Harrison, & Pittsburgh Branches are CLOSED.

Three branches are open but are available by appointment only:

Due to closed branches, our call-center is experiencing a high call volume.
To avoid longer than usual wait times, we encourage members to access their accounts remotely by logging in online or by using our mobile app.

Call Center Information:
(800) 228-8513 or (901) 344-2500 within the Memphis area Mon-Fri, 7:30am-10:00pm central
Sat, 9:00am-5:00pm central
Sun, 9:00am-5:00pm central