Frequently Asked Questions


Why is $25 of my account balance not available?

The $25 initial deposit necessary to establish membership remains in your share savings account at all times. This is considered your “par value.” (Refer to your Truth in Savings Disclosure for details)

How do I view my account balance?

You can find your account balance by logging in to your account through our website or mobile app with REX Online Services, by using the MARS automated phone service (1-800-833-3544 or locally in Memphis at 901-332-9232), at an ATM ($0.50 balance inquiry fee applies), or by speaking with a representative at 1-800-228-8513 or locally in Memphis at 901-344-2500.

What do I do if I become locked out of REX online services?

If you have established your password reset questions, you may follow the prompts to reset your password. If you have not established a password reset question, contact a representative at 1-800-228-8513 or 901-344-2500 and they will be happy to reset your log-in.

How do I update my address, phone number, or email?

To update your address, log in to your account and click the “Additional Services” tab.  Beside “Contact Information,” click “Continue” and enter your new information.

To change your email address,  log in to your account and click the “Options” tab.  Enter your email address in both fields then click “Submit.”

How do I start/change my FedEx payroll deductions?

To request or change payroll deductions you can call our Contact Center at 1-800-228-8513 or locally in Memphis at 901-344-2508, send a message through the REX contact link, send a secured message through the Contact Us link on our homepage, or you can complete a Change of Deduction form.

How do I set up Direct Deposit to my Credit Association account?

You can request direct deposit through your payroll department. If you would like only a portion of your paycheck to deposit into your credit association account, we can request payroll deductions for most FedEx employees.

What happens if my account becomes dormant?

An account is considered dormant when there has been no activity in the past 6 months. If an account becomes dormant and the balance is below $100.00, a $10.00 fee is charged each month until activity resumes, or the balance reaches $0.00. At that point the account is in danger of being closed. (See the Master Membership Agreement)

How do I add a joint account holder?

Complete a Master Membership Application. In the section labeled “Existing Member”, indicate that you are adding a joint account holder. Return the completed form and two forms of ID for each account holder to the address indicated, or email to [email protected]


How do I update beneficiary information on my account?

To add or change beneficiary information, we will need the following information: beneficiary full name, date of birth, Social Security number, address, and phone number. For a beneficiary who is a minor, please include contact information for the minor’s parent/guardian. For multiple beneficiaries, note percentage of ownership. You can submit this information in person by visiting a branch, through the REX Online Services message board, or complete a Secured Contact form by clicking the “Contact Us” link on the home page.

How do I view my VISA credit card balance?

Click the credit card tab within REX Online Services to view your VISA, or visit EZCardInfo.

How do I change my debit/ATM card PIN?

Call 800-228-8513 (or 901-344-2500 if you’re in Memphis) to access our automated service allowing you to choose your PIN. You will need to know your current PIN.

You can also change your PIN at any of our ATMs.

How do I check my ValueRewards points?

Visit here or click the “Value Rewards” link on our home page. The phone number to check point balances is 1-866-789-8258.

Where is my 1099 statement?

If you earned $10.00 or more in dividends during the previous calendar year, your 1099 statement will be mailed to your account address. If you have not received your statement, please contact us to assure that we have correct address information on file.

If I am no longer employed by FedEx, can I remain a member?

As long as you maintain a share savings account with the $25.00 par value, you may remain a member. “Once a member, always a member.”

What is the Credit Association's routing number?

The FedEx Employees Credit Association routing number is 284084350. This number is for all accounts with us.

What is Regulation D?

Regulation D is a federal regulation that states that savings accounts are to be considered non-transactional accounts and are restricted to 6 remote withdrawals per month. Remote withdrawals are: online or phone transfers, overdraft transfers, or ACH (electronic) transfers. If you have reached your limit you can always visit a branch or shared branch to make the transfer, or if you have an ATM/debit card you can use an ATM to make the transfer.


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Find our branches & ATMs

For the safety of our members, certain branch lobbies are temporarily closed or have limited access.
Currently Collierville, Hacks Cross, Harrison, & Pittsburgh Branches are CLOSED.

Three branches are open but are available by appointment only:

Due to closed branches, our call-center is experiencing a high call volume.
To avoid longer than usual wait times, we encourage members to access their accounts remotely by logging in online or by using our mobile app.

Call Center Information:
(800) 228-8513 or (901) 344-2500 within the Memphis area Mon-Fri, 7:30am-10:00pm central
Sat, 9:00am-5:00pm central
Sun, 9:00am-5:00pm central