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Manage your card online Lost / Stolen Card Temp Button Text FECA - Lost or Stolen Credit Card credit-card

Lost/Stolen Card

Lost / Stolen Credit Card or Debit Card

Lost Your FECA Credit or Debit Card?

We’ve all done it.

Whether you left it at a restaurant or it slipped between the couch cushions, losing your FECA card can be scary. But, if you act fast, FECA Visa Credit & Debit cards have security features specifically designed to help in this scenario. Contact us as soon as possible to quickly replace the card and avoid paying any unauthorized charges.

Follow these steps:

Lock Your Lost FECA Card.

Report the Lost Card.

Request a Replacement

Track for Unauthorized Charges.

How to Report Your Lost/Stolen Cards

VISA Debit Cards or ATM Cards By phone:

Outside normal business hours: (901) 332-9232 or (800) 833-3544.

  • Select Option 3

Between 7:30am & 5:30pm Central: (901) 344-2500 or (800) 228-8513

VISA Debit Cards or ATM Cards Online:

  • Login to your account online or in the mobile app.
  • Select any account.
  • In the account’s menu, select “Card Management.”
  • Pick the affected card.
  • Deactivate the card by sliding the green toggle button.
  • Select “Report Lost/Stolen.”

By deactivating the card, you lock the card from further use. This step ensures that your card won’t be usable if someone else has it. If you find the card, you can easily reactivate it.

VISA Classic Credit Cards By phone:

Call us at: (901) 344-2500 or (800) 228-8513

  • Select Option 3 for “Card Services”
  • Then Option 2 for “VISA Classic”
  • Then Option 3 for “Report the Card Lost or Stolen”
Digital Wallet

Digital Wallets offer a secure & convenient way to pay in-store, online, and in mobile apps by using your phone to pay instead of carrying around cash or your plastic credit or debit card.

Did You Know?

FECA Extras Checking comes with Extra Personal Data Protection to help protect your personal information from identity theft and fraud.

With Internet Fraud and Social Security monitoring, we’ll help keep your personal data secure.

Find out more

FAQs (Frequently Asked Questions)

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What to Do if You Find Your Missing Card.

If you find your missing FECA card, contact the number on the back of the card to let them know. Depending on timing, they may instruct you to destroy and dispose of the card because the replacement card has already been issued.

How Do You Replace Your Card?

When you report your card lost or stolen, a new card will be sent to you within a few days.

Need a Temporary Card?

If you need a replacement card immediately, you can visit a local branch to get a fully functional instant-issue card. This is a great option if you lost your card right before a big vacation!

What to Do After I Receive My New Card?

  • Safeguard your new card
    Sign the back of the card. Don’t write the card number down anywhere. Only use your card with merchants you trust. Don’t save the card number on any merchant’s websites. Consider connecting your card to the Digital Wallet on your mobile device so you can leave the card at home.
  • Update any linked accounts.
    If your old card was saved with any online merchants, utilities, or recurring subscriptions; you’ll need to provide the new number.
  • Watch your account for any strange transactions.
    Login to your FECA account periodically and check for transactions you didn’t make. For your credit card, login to eZcard services to the same.
  • Review your next statement closely.
    Look closely at your next monthly statement for any unauthorized charges made while your old card was lost. Report these unauthorized charges as soon as possible to limit your liability.