Card Fraud/Card Blocks

CARD BLOCKS & SUSPECTED FRAUD

We care about your safety and are vigilant about protecting you!

If we suspect fraudulent transactions on your ATM, Debit, or Credit Card, a block will be placed on your card, and you will be notified by phone, text, or email.   To verify transactions and remove the block, please respond using the following numbers:

VISA Debit or ATM Cards:

800-237-8990

 

VISA Credit Cards:

855-961-1602

CONTACT US

Call, Email or Message

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LOCATE US

Find our branches & ATMs

For the safety of our members, certain branch lobbies are temporarily closed or have limited access.
Currently the Collierville, Hacks Cross, and Pittsburgh Branches are CLOSED.

To schedule an appointment:

 

Due to closed branches, our call-center is experiencing a high call volume.
To avoid longer than usual wait times, we encourage members to access their accounts remotely by logging in online or by using our mobile app.

 

Call Center Information:
(800) 228-8513 or (901) 344-2500 within the Memphis areaMon-Fri, 7:30am-10:00pm central
Sat, 9:00am-5:00pm central
Sun, 9:00am-5:00pm central