Contact Us
Let’s Get Started!
There are various methods to reach the representative that can best assist your needs.
To alleviate phone hold times, we recommend using the secure message, contact form, or chat feature during regular business hours. The next available agent will contact you when available.
How would you like to connect?
Secure Message
The easiest way to reach an agent during business hours is to log in to the mobile app or online and select “Message.”
Message Us
Leave us a message to request changes to payroll deductions, or to make other account-specific requests.
Send a message now
Secure Contact Form
"*" indicates required fields
Chat
Get your general questions answered in real-time. Look for the ‘Chat Now’ icon at the bottom of the site to start chatting.
(We cannot share account information through the chatbox*.)
Phone Support
Nationally: 800-228-8513
Memphis Area: 901-344-2500
M-F Mon-Fri: 7:30am-10:00pm Central
Sat-Sun: 9:00am-5:00pm Central
General Info: [email protected]
Error Resolution: [email protected]
Career Info: [email protected]
Email our CEO: [email protected]
In Person
If you’d rather talk face-to-face, our team members at any of our branches can help.
Lost or Stolen Cards?
Debit or ATM Card:
(901) 332-9232 or (800) 833-3544. Select Option 3
Credit Card:
800-808-7230
Visit our Fraud page for help
Social Media Connect Online!
Get the latest announcements, financial advice, and promotions for our members.
Follow us for financial tips, branch updates, the latest news, and notifications. Join the conversation!*
Facebook
Twitter
Linked In
* Due to privacy regulations and security protocols, we cannot provide assistance with certain issues related to your account via the chat function or our social media sites.